Please Note:
Once a refund is issued, it cannot be withdrawn/cancelled. You will need to contact the client if this happens.
Refunds can take approximately 5-10 business days to appear in the client's bank account of the card they paid with.
On the appointment page, payments made online or via our in-store card reader are marked with the last four digits of the client's bank card and are refundable via the system:
Refund for a cancelled appointment
If you're issuing a refund for a cancelled appointment, click the Cancel (bin icon) button.
Then choose how much to refund the client: Refund £X (full amount), Refund £X (keep £Y deposit amount), Refund £X (keep £Y service amount) or Other.
The system tells you if the client is entitled to a refund under your booking and cancellation policy, but you can override it:
Refund for a changed appointment
If you're not cancelling the appointment and just need to remove a service or amount, click the service:
Then reduce the price (e.g. to 0 for a full refund) before clicking Save:
This will deduct it from the balance to pay and if there is a balance to refund, there will be an Issue refund button to click:
