Support

Joe Davenport

Alan Wong

Business Boosters

Use a Marketing Campaign to contact your customers and promote your business with information about any special offers, new services etc.

How to Send a Marketing Campaign

Rebooking Nudges automatically sends a friendly invitation to customers who haven’t re-booked in the 30 days after their last appointment.

How to Set Up and Use Gentle Rebooking Nudges

Automatically send an email to customers before and/or after their appointment, with information about preparation and aftercare.

How to automatically send pre-appointment and aftercare emails

Marketing: Run campaigns/promotions to increase bookings

Avoid forgotten appointments by sending automated email/SMS reminders to customers.

About reminders and how to enable them

Reminders: Send automated reminder notifications to reduce no-shows

Enable Feedback and optionally display the best reviews on your website homepage.

How to set up customer reviews

Choose the best ones to highlight on your homepage.

How to control which reviews show on your website

Boost your public rating by redirecting customers who leave a 5-star review to your Google/Facebook page to share their feedback.

How to link Feedback to Google/Facebook and about the review process

How to amend a customer review

Feedback: Improve your service via customer reviews

Minimise lost revenue due to late cancellations and help your customers book the times they want via Cancellation Watch.

How does Cancellation Watch work?

Cancellation Watch: Quickly fill late cancellations to minimise lost revenue

Reduce or increase your prices according to set criteria.

How to set up a discount/premium

Discounts & Premiums: Encourage bookings and implement premium appointments

Set up membership schemes where your customers can subscribe for a monthly fee to get exclusive discounts.

How To Create A Membership Scheme

For now, customers are not able to sign up to membership schemes themselves, so you would need to add them manually.

How To Add Members To A Membership Scheme

How will a customer's membership renew each month?

How To Renew A Membership

How To Edit or Cancel a Customer's Membership

Memberships: Grant exclusive membership benefits to subscribed customers

Reward your customers with discounts when reaching a certain number of bookings/services or expenditure.

How to set up a Loyalty scheme

Explanation of how stamps/rewards are issued to customers and used towards bookings or product sales.

How the Loyalty scheme works

Loyalty: Reward customer loyalty with custom discounts

Find answers and get help from Intercom Support and Community Experts

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